100% Delivery Insurance

Your order is protected beyond the legal requirement:

• Simplified return process, without waiting for the results of the carrier investigation.

• New secure delivery at your convenience: against signature, relay point or locker.

👉 Result: you always receive your console, without stress.

In case of delivery failure

Lost, misplaced, or damaged parcel? Don’t panic! DOCK & PLAY will assist you with the process of contacting the carrier to recover your parcel and will send you a new console free of charge in the event of a confirmed incident.

New Delivery (Free)

In the event of loss or theft of your package, the law protects you. We acknowledge your claim and open an investigation with the carrier. After the investigation is complete, which may take between 3 and 14 days, if the loss, theft, or damage is confirmed, you will receive a replacement shipment or a refund, according to your preference. If a replacement shipment is requested, we will send you a new item free of charge, identical to the original order, or with modifications of your choice, according to our standard delivery terms.

100% Delivery Guarantee (Paid option)

We offer this service which goes beyond legal obligations to ensure total peace of mind and enhanced security (recommended for high-value purchases).

In the event of loss or theft of your package, we acknowledge your claim and open an investigation with the carrier. The new shipment is made as soon as possible, without waiting for the result of the investigation.

Furthermore, the reshipment of your order is carried out according to the secure delivery method of your choice :

• Delivery Delivered in person with signature required (Colissimo).
• Delivery at a collection point or locker (Pickup or Mondial Relay)

This option guarantees that your new shipment will be delivered using the most secure delivery options on the market to avoid any further delivery failures.